Policies

•Lead Times: Orders typically take 2-3+ weeks to complete, depending on the complexity. Rush orders may be accepted for an additional fee.

• Design Approval: Clients must approve final designs before production begins. Once approved, changes may not be possible.

• Revisions: Each order includes up to 2 design revisions. Additional revisions will incur a fee.

• Measurements: Accurate measurements are essential. Clients are responsible for submitting correct measurements. Alterations due to incorrect measurements may result in longer turnaround and in some cases additional charges.

• Deposits: A non-refundable deposit (deposit amount varies on purchase) is required to secure your order.

• Full Payment: The remaining balance is due at delivery or pickup.

• Payment Methods: Cash, Apple Pay, Cash App, and Zelle are all forms of payment accepted.

Custom Nae’d only accepts some payments directly through the website.

• Most payments are processed through secure payment links or invoices sent after order confirmation.

• Accepted payment methods include PayPal, CashApp, Zelle, Apple Cash, and cash (if applicable). Services will not be fulfilled until payment is received. 

• Last minute cancellation (less than 24 hours before appointment) will result in fee.

• Custom Pieces: Due to their personalized nature, custom orders are non-refundable.

• Alterations: Alterations are available within 30 days of receiving piece.

• Cancellations: Orders canceled within 48 hours of placing the deposit may receive a partial refund at our discretion.

Custom Nae'd is based in CINCINNATI, OHIO. 

Shipping Locations: I only ship domestically currently. Delivery times vary based on location.

• Costs: Shipping fees are calculated at checkout unless otherwise specified.

• Carrier Delays: I am not responsible for delays caused by the shipping carrier but will assist in resolving issues.

• Lost or Damaged Items: Please report damaged items within 48 hours of receipt for assistance.

Delivery: If local delivery is requested, an additional fee of $10 is required. 

Proper care ensures your custom piece lasts for years.

• General Guidelines: Always follow the care instructions provided with your order. If unsure, contact me for clarification.

• Responsibility: I am not liable for damages caused by improper care, such as incorrect washing or drying methods.